Privacy Policy

Introduction

Sanctuary Homes is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you engage our residential services in Taiwan. We understand the importance of data protection and maintain practices that comply with relevant Taiwan data protection laws and regulations.

This policy applies to information collected through our website, during consultations, throughout the service engagement, and any other interaction with Sanctuary Homes. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We collect personal information that you provide directly to us when engaging our services, including:

• Name, contact details (phone number, email address, mailing address)
• Identification documentation as required for lease verification
• Employment information and professional details
• Financial information relevant to rental capacity assessment
• Residential preferences, requirements, and search criteria
• Communication records and correspondence with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Device information and screen resolution

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Identifying and presenting suitable residential properties
• Coordinating property viewings and owner communications
• Conducting lease negotiations on your behalf
• Reviewing and explaining contractual documentation
• Facilitating lease completion and administrative processes
• Providing ongoing support throughout your tenancy

Communication

• Responding to your inquiries and requests
• Providing updates on property availability and search status
• Sending service-related notifications and important information
• Requesting feedback on our services (with your consent)

Business Operations

• Improving our services and client experience
• Analyzing market trends and service effectiveness
• Maintaining accurate business records
• Complying with legal and regulatory requirements

Information Sharing

We share your information only in the following circumstances:

Property Owners and Landlords

We share relevant information with property owners when presenting you as a prospective tenant, including verification of identity, employment, and financial capacity as standard practice in residential leasing.

Service Providers

We engage third-party service providers who assist with our operations, including:

• Legal professionals for contract review services
• Document verification services
• Technology providers for website and data management
• Professional advisors (accountants, consultants)

These service providers are contractually obligated to maintain confidentiality and use information only for the purposes for which it was disclosed.

Legal Requirements

We may disclose information when required by law, legal process, litigation, or requests from governmental authorities, or when necessary to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, client information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage systems with encryption for sensitive data
• Access controls limiting information access to authorized personnel
• Regular security assessments and updates to protection measures
• Staff training on data protection and confidentiality obligations
• Secure communication channels for information transmission

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard practices to minimize risks.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

• Client engagement records: Maintained for seven years following service completion for legal compliance purposes
• Communication records: Retained for the duration of our relationship plus three years
• Financial records: Kept according to Taiwan tax and accounting requirements (typically seven years)
• Marketing communications: Until you withdraw consent or request removal

After the retention period expires, we securely delete or anonymize your information in accordance with our data disposal procedures.

Your Rights

Under Taiwan data protection laws, you have the following rights regarding your personal information:

Right to Access

You may request access to the personal information we hold about you and receive a copy of that information.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Right to Restrict Processing

You may request limitation of how we process your information in certain circumstances.

Right to Data Portability

You may request transfer of your information to another service provider in a structured, commonly used format where technically feasible.

Right to Object

You may object to processing of your information for direct marketing purposes or based on legitimate interests.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe as required by law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take steps to delete that information promptly.

International Data Transfers

Your information is primarily stored and processed in Taiwan. If we transfer information outside of Taiwan, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your data protection concerns adequately, you have the right to lodge a complaint with the relevant supervisory authority in Taiwan: